Introduction

1. This Refund Policy explains the terms and conditions under which Kurolite may provide a refund or eSIM replacement. This Policy forms an integral part of the Kurolite Terms and Conditions.

2. Kurolite is owned and operated by PT INOVASI JELAJAH DUNIA. By making a purchase, you confirm that you have read and agreed to this Policy.

General

1. Because an eSIM is a digital product delivered electronically, refunds are provided only in the limited circumstances set out in this Policy.

2. Refunds are available only where there is a technical issue with the eSIM that arises from our error and that we are unable to resolve. For eligible issues, refunds are provided in full (100%).

Refund Procedure

1. To be eligible for a refund, you must meet all of the following requirements:

   • There has been no usage of the purchased eSIM;
   • The eSIM is still within its valid period;
     • 30 days from the date of purchase, or
     • 14 days from the date of activation.
   • You provide concrete evidence of an issue with the purchased eSIM; and
   • You have carried out the troubleshooting steps recommended by the Kurolite Customer Support team.

2. The following reasons cannot be used as grounds for a refund:

   • Wrong purchase, including selecting the incorrect plan, region, or dates;
   • Partial use — data allowance that has been partly or fully consumed;
   • Device not eSIM-compatible or network-locked, where you did not check compatibility before purchasing;
   • Change of mind or no longer needing the plan;
   • Issues caused by the local carrier network, location, or factors beyond Kurolite's control that cannot be attributed to Kurolite's error;
   • The plan has expired or its validity period has ended.

3. Our team is authorized to investigate the reason provided and, where deemed necessary, to request supporting evidence for the stated grounds for cancellation.

4. We are authorized to reject a refund request if the reason provided cannot be proven or if there is any indication of use intended to cause loss to Kurolite.

5. Kurolite reserves the right to first provide a replacement eSIM or SIM Card to resolve the connection issue before approving a refund.

6. Refunds can only be made in the form of a transfer to a Bank Account.

Important Notes

1. This refund policy applies only to eSIMs or SIM Cards purchased by the user through Kurolite's official website, WhatsApp, or e-Commerce channels. eSIMs or SIM Cards purchased outside Kurolite's official website, WhatsApp, or e-Commerce channels will be subject to the product description or written rules stated on that platform.

2. We may update this Policy from time to time. The latest version will be published on the Services with an updated effective date.

For any issues related to refunds or to submit a refund request, please contact us via WhatsApp.